Shipping policy
GONCHES Shipping Policy
Last Updated: October 2024
1. SHIPPING COVERAGE
GONCHES currently ships to all major cities across Pakistan, including but not limited to:
- Islamabad
- Rawalpindi
- Lahore
- Faisalabad
- Multan
- Peshawar
- Quetta
- Karachi
- Hyderabad
- Gilgit-Baltistan (Selected areas)
For shipping to remote areas or outside major cities, please contact our customer service team at Gonches.store@gmail.com for availability and shipping costs.
2. SHIPPING METHODS
Standard Delivery
- Delivery Time: 3-5 business days (within major cities)
- Shipping Cost: FREE for orders above PKR 5,000
- Shipping Cost: PKR 250 for orders below PKR 5,000
- Carrier: Trusted local courier partners
- Tracking: Order tracking number provided via SMS and email
Express Delivery (Coming Soon)
- Delivery Time: 1-2 business days
- Shipping Cost: PKR 280 (additional charge)
- Note: Currently in beta. Contact us for availability.
3. PROCESSING TIME
Order Processing
- Orders are processed within 24 hours of confirmation
- Processing occurs on business days (Monday - Friday, 9 AM - 5 PM PKR)
- Orders placed on weekends or holidays are processed the next business day
- You will receive a shipping confirmation email with tracking details once your order ships
Delays
If your order is not shipped within 48 hours, please contact us immediately at Gonches.store@gmail.com
4. SHIPPING COSTS
| Order Value | Shipping Cost |
|---|---|
| Below PKR 5,000 | PKR 250 |
| PKR 5,000 and above | FREE |
| Express Delivery | +PKR 500 |
| Remote Areas | Variable (contact support) |
Note: All prices are in Pakistani Rupees (PKR). Taxes, if applicable, are calculated separately.
5. DELIVERY TIMELINE
Standard Timeline (After Dispatch)
- Islamabad/Rawalpindi: 2-3 business days
- Lahore/Faisalabad: 2-4 business days
- Multan/Peshawar: 3-5 business days
- Karachi/Hyderabad: 4-5 business days
- Gilgit-Baltistan: 5-7 business days (where available)
Factors Affecting Delivery
- Weather conditions (especially during winter in GB)
- Natural disasters or emergencies
- Courier partner delays
- Remote location accessibility
GONCHES is not responsible for delays beyond our control, including courier company issues or unforeseen circumstances.
6. ORDER TRACKING
How to Track Your Order
- Check your email for the shipping confirmation with tracking number
- Visit our website and enter your order number in the tracking portal
- SMS updates will be sent to your registered mobile number
- Contact customer service at Gonches.store@gmail.com for manual tracking
Tracking Information Includes
- Current order status
- Estimated delivery date
- Courier contact details
- Real-time location updates (where available)
7. DELIVERY ADDRESS REQUIREMENTS
To ensure smooth delivery, please provide:
- Full name of recipient
- Complete street address
- City and postal code
- Landmark (if available)
- Contact phone number (+92 format preferred)
- Alternative phone number (optional but recommended)
Important: GONCHES is not responsible for delivery failures due to incomplete or incorrect address information.
8. CASH ON DELIVERY (COD)
COD Availability
- Available in all major cities
- Available in selected remote areas
- Verify COD availability during checkout
COD Process
- Place order and select Cash on Delivery payment method
- Order is confirmed and shipped
- Courier collects payment at delivery
- Receipt provided at time of delivery
COD Charges
- COD service fee: PKR 100 (included in total)
- Payment must be made in exact amount or closest denominations
9. SHIPPING TO REMOTE AREAS & GILGIT-BALTISTAN
GB Shipping
GONCHES is proud to ship to our home region, Gilgit-Baltistan. However, please note:
- Shipping takes 5-7 business days (weather dependent)
- Winter season may cause delays
- Shipping cost may vary based on exact location
- Limited courier partner availability in some areas
- Remote locations may require additional handling fees
Remote Area Shipping
For areas outside major city limits:
- Contact customer service at Gonches.store@gmail.com
- Provide exact location details
- We'll confirm availability and shipping cost
- Order will be processed upon confirmation
10. INTERNATIONAL SHIPPING
Currently, GONCHES ships only within Pakistan. International shipping is coming soon.
For inquiries about international delivery, please contact Gonches.store@gmail.com
11. LOST OR DAMAGED SHIPMENTS
If Your Package is Lost
- Contact us within 24 hours of expected delivery with tracking number
- We will file a claim with the courier
- Investigation takes 5-7 business days
- Upon confirmation of loss, we will either:
- Reship your order
- Process a full refund
If Your Package is Damaged
- Accept the delivery and document damage with photos
- Contact us within 24 hours with photos and order number
- We will assess the damage and provide resolution:
- Replacement shipped immediately
- Full refund processed
- Partial refund for minor damages
Note: GONCHES is not responsible for damage caused by courier mishandling unless reported within 24 hours.
12. RETURNS & SHIPPING
Return Shipping Instructions
- Returns are handled within our 7-day return window
- Return shipping address will be provided with return authorization
- Return shipping cost: Customer responsibility (unless defective product)
- We recommend using tracked courier service for returns
- Include return authorization number with package
Return Shipping for Defective Products
If your item arrives defective:
- GONCHES covers return shipping cost
- Contact Gonches.store@gmail.com for return authorization
- Provide photos of defect
- Return shipping label will be emailed
13. HOLIDAY & SEASONAL DELAYS
Holiday Schedule
- Eid Holidays: Shipping may be delayed 1-2 days
- Winter Season (Nov-Feb): GB shipments may take extra 2-3 days
- National Holidays: Processing may be delayed
- Ramadan: Standard delivery times may extend
GONCHES will announce anticipated delays in advance.
14. CUSTOMS & TAXES
For Pakistan Deliveries
- No additional customs charges
- Sales tax (if applicable) calculated at checkout
- All inclusive pricing displayed
15. SHIPPING INSURANCE
GONCHES recommends customers accept courier insurance for valuable shipments:
- Insurance cost: Approximately 2-3% of order value
- Optional at checkout
- Covers loss and damage
- Contact courier for specific coverage details
16. CONTACT US
Customer Service
- Email: Gonches.store@gmail.com
- Hours: Monday - Friday, 9 AM - 5 PM PKR
- Response Time: Within 24 hours
For Shipping Inquiries
- Include order number
- Provide tracking number (if available)
- Describe issue clearly
- Attach photos (if applicable)
17. POLICY CHANGES
GONCHES reserves the right to update this shipping policy at any time. Changes will be announced on our website with 7 days notice.
Last Modified: October 15, 2024
18. DISCLAIMER
GONCHES attempts to provide accurate delivery estimates, but these are not guaranteed. Delivery times depend on various factors including courier performance, weather conditions, and address accessibility. GONCHES is not liable for delays beyond our reasonable control.
By placing an order, you acknowledge that you have read and understood this shipping policy.